Plain-English Buyer Summary
This Agreement governs your subscription to the SiteWise application (“Product”) provided by Axiom Automation Services Australia (ACN 694 714 693) (“Company”, “we”, “us”). By clicking “I Agree”, checking acceptance at signup, or signing electronically, you accept these terms.
Consumer Rights: If you are buying as a consumer (business use under $100 k or for personal/domestic purposes) you have non-excludable Australian Consumer Law rights. Business Rights: Larger businesses rely on contract terms. Small Business Protections: Unfair contract term protections may apply.
This Agreement (together with published Website pricing, our Privacy Policy, and Data Processing Addendum) constitutes the entire contract for the subscription service. Electronic acceptance has the same effect as a written signature under the Electronic Transactions Act 1999 (Cth).
1. Definitions
“Company” means Axiom Automation Services Australia (ACN 694 714 693). “Customer” means the subscribing organisation. “Services” means SiteWise (web, PWA, and desktop where offered), including labour and timesheets, WHS and safety modules, plant and gear/orders, documents, messaging, and project manager administration. “Customer Data” is data provided by Customer or its users through the Services. “Seat” means an occupied user place (project manager, foreman, or worker) billed under Customer’s plan. “Website” means this marketing and account site used for signup and billing.
2. Service Scope & Licence
The Company grants Customer a limited, non-exclusive, non-transferable licence to access and use the Services for Customer’s internal construction and trade operations, subject to plan seat limits. This is an access licence only. Acceptable use rules apply — no illegal use, unauthorised access, hacking, scraping, or reverse-engineering. Customer is responsible for its users’ acts and for configuring access appropriately.
3. Term and Renewal
The subscription begins when Customer completes signup and payment (or when the Company activates a trial or complimentary access) and continues on a monthly billing cycle unless cancelled. The subscription automatically renews each billing period via Stripe until Customer cancels through Website account billing controls. Cancellation takes effect at the end of the current paid period; access continues until that period ends.
4. Fees, Plans and Billing
Fees are charged in Australian dollars (AUD) per occupied Seat per month:
- Starter — $65 per Seat / month (maximum 6 Seats)
- Professional — $50 per Seat / month (maximum 25 Seats)
- Enterprise — $40 per Seat / month (unlimited Seats)
Published prices on the Website prevail if they differ from this summary. Payment is processed by Stripe. Subscription management is available on Website account/billing pages. The Company may suspend access if payment fails. Seat quantity syncs with occupied users subject to plan maximums.
5. Taxes (GST) and Invoicing
Prices are as displayed at checkout. Any GST or other taxes will be shown as stated at checkout or on Stripe invoices. Customer must provide accurate billing details.
6. Artificial Intelligence Features
The Services may include optional AI-assisted features (in-app assistant, document classification, gear-order parsing and drafting, incident toolbox drafts, cost-report drafting, and phone-based order intake). AI outputs are assistive only and are not legal, safety, engineering, or WHS advice. Customer remains solely responsible for verifying outputs and for all decisions and compliance. Use of AI features may involve sending data to AI sub-processors as described in the Privacy Policy and DPA.
7. Availability & Support
The Company will use commercially reasonable efforts to keep the Services available and to provide support via published channels (including admin@axiomservices.co). The Services may be interrupted for maintenance or factors outside our reasonable control. No service credits or uptime guarantees are offered under this Agreement unless separately agreed in writing.
8. Data Privacy & Security
The Company handles Customer Data in compliance with the Privacy Act 1988 (Cth) and the APPs, with reasonable security measures. Customer owns Customer Data; the Company processes it to provide the Services as described in the Privacy Policy and DPA. Aggregated anonymised data may be used for improvement.
9. Confidentiality
Each party will keep the other’s confidential information secret and use it only for this Agreement’s purposes. Obligations survive termination.
10. Intellectual Property
The Company retains all IP rights in the Services. Customer retains ownership of its Content and Customer Data and grants the Company a licence to use Customer Data as needed to provide, secure, and improve the Services. The Company will indemnify Customer against third-party claims that the Services infringe IP, subject to prompt notice and reasonable cooperation.
11. Warranties
The Company warrants it has the right to provide the Services and that they will substantially conform to the documentation. Non-excludable Australian Consumer Law guarantees apply where relevant. Otherwise the Services are provided “as is”. Neither party warrants uninterrupted service.
12. Liability & Indemnities
To the extent permitted by law, each party’s liability is capped at the fees paid under this Agreement in the preceding 12 months. Neither party is liable for indirect or consequential loss (except personal injury or fraud cannot be excluded). Customer indemnifies the Company against claims from misuse or violation of laws. The Company indemnifies Customer for IP infringement claims related to the Services.
13. Suspension and Termination
Either party may terminate for material breach (30 days’ notice to cure) or insolvency. The Company may suspend access immediately for non-payment, cancelled or unpaid Stripe subscription, or serious use-rule breaches. On termination, Customer must stop using the Services. Subject to legal retention (including WHS), the Company will securely delete or return Customer Data after 30 days as described in the DPA and Privacy Policy. No refunds except as required by law or where the Company terminates without Customer breach and pre-paid unused fees remain.
14. Termination Remedies
- Customer standing: suspension or termination for failed payment or breach.
- Provider breach: Customer may terminate after uncured material breach and receive a refund of pre-paid unused fees.
- Data breach: notice under the NDB scheme and DPA; Customer may terminate if compliance cannot be assured.
- Violation of law: either party may terminate; unused pre-paid fees refunded.
15. Export and Transition
During the subscription and for a reasonable period after termination (while data remains available), Customer may export Customer Data using in-product export features or by requesting assistance at admin@axiomservices.co, subject to technical feasibility and legal retention constraints.
16. Dispute Resolution
Parties will attempt in good faith to resolve disputes by negotiation. If unresolved after 30 days, either party may initiate litigation in the agreed courts.
17. Governing Law
This Agreement is governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.
18. Notices
Notices are in writing (email acceptable). Notices to the Company: admin@axiomservices.co. Notices to Customer: the email associated with the Customer account. Electronic acceptance is valid under the Electronic Transactions Act 1999 (Cth).
19. Miscellaneous
This Agreement (and the Privacy Policy and DPA) is the entire agreement regarding the Services. Severability applies. The Company may update these terms by publishing a revised version; material changes will be notified via the Website, email, or in-app notice, and continued use after the effective date constitutes acceptance where permitted by law. Version 3.0 — August 2026.