Privacy Policy

Axiom Automation Services Australia (ACN 694 714 693) (“Axiom”, “we”, “our”, “us”) provides SiteWise, a B2B construction SaaS product, together with related marketing, signup, account, and support services. This Privacy Policy explains how we collect, hold, use and disclose personal information via our Website (including contact forms, discovery-call bookings, signup, login, and account/billing) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For personal information processed inside the SiteWise application on behalf of your employer or contracting entity, see the in-app Privacy Policy (same substance for product data handling) and our Data Processing Addendum.

Public email: admin@axiomservices.co

Phone: 0451 728 224 (Jack); 0401 033 940 (Sam). Location: Brisbane, 4000.

This policy applies to personal information we collect in Australia and overseas via our Website contact forms, Calendly discovery calls, email, phone, signup and account pages, and related service communications. Axiom is an APP entity for Website, account, and billing information. Where SiteWise processes worker/site data for a Customer, the Customer is generally the APP entity for that data and Axiom acts as a processor under the DPA.

We may collect:

• Identity & contact: name, job title, company, email, telephone;
• Business details: organisation name, ABN (if provided), trade, role and project/business brief;
• Account & signup: name, email, password, phone, company, plan selection, and acceptance of Terms/Privacy;
• Billing metadata: plan, seat counts, subscription status, invoices (card details are held by Stripe);
• Service records: discovery call bookings, meeting notes, proposals, contracts, invoices, files you supply;
• Technical data: IP address and similar request metadata; essential authentication cookies; signup session storage;
• Marketing preferences: opt-ins/opt-outs and communication preferences.

We do not routinely collect sensitive information unless you voluntarily provide it and we obtain your explicit consent or a legal exception applies. SiteWise may process WHS-related sensitive information for Customers as described in the product Privacy Policy.

• Directly from you when you contact us, submit forms, book a discovery call, create an account, manage billing, or correspond by email/phone.
• From authorised representatives, referrers or public sources where relevant.
• Automatically via essential technologies needed to deliver pages, forms, login, and signup (see Cookies section).

We collect and use personal information to:

• provide, manage and improve SiteWise and related services;
• create and administer accounts and subscriptions;
• process payments and manage billing via Stripe;
• communicate, schedule and manage discovery calls and onboarding;
• prepare contracts, invoices and meet tax/legal obligations;
• provide support and service-related communications;
• send marketing where you have consented or as otherwise permitted by law.

Depending on the interaction, information may be stored or processed using:

• Google Workspace / Google Sheets and Google Apps Script — contact form submissions and related operations email;
• Calendly — discovery call bookings;
• Supabase — authentication, profiles, companies, and application data;
• Stripe — checkout, subscriptions, invoices, and customer portal.

Safeguards include TLS/HTTPS in transit, provider encryption at rest, access limited to authorised staff on a need-to-know basis, and MFA where available for administrative accounts. SiteWise product hosting and security are further described in the in-app Privacy Policy and DPA.

We may disclose personal information to:

• service providers acting on our behalf (including Google Workspace/Sheets, Calendly, Supabase, Stripe, and professional advisors);
• AI providers used in the SiteWise product (including OpenAI and Retell) when AI features are used — see the product Privacy Policy;
• Resend and similar providers for transactional email from the product;
• regulators, law enforcement or courts where required by law;
• prospective purchasers in a sale or reorganisation (subject to confidentiality).

We require third parties to protect personal information and process it only as instructed. We do not sell personal information.

Some service providers may operate or store data outside Australia. When disclosing information overseas we take reasonable steps consistent with APP 8 (e.g. contractual safeguards). Contact us for further details.

• Essential auth cookies: used for Website login/account sessions (Supabase).
• Session storage: used during signup wizard flows.
• Calendly: third-party scripts may set cookies under Calendly’s policies when you use booking widgets.
• We do not use advertising analytics cookies on the marketing site. We do not claim that no cookies are used.

Our marketing site describes SiteWise AI & automation capabilities. The SiteWise product includes optional AI-assisted features (assistant, document classification, gear-order tools, reports, and related functions). When those features are used, relevant data may be sent to AI providers as described in the product Privacy Policy and DPA. We do not make solely automated decisions about individuals that produce legal or similarly significant effects without human involvement by the Customer.

We retain personal information only as long as necessary to fulfil the purpose for which it was collected, to meet contractual, tax or legal obligations, or for legitimate business reasons. Product WHS/timesheet retention is described in the SiteWise Privacy Policy (typically 7 years where required). Contact admin@axiomservices.co for deletion or retention queries.

Under the Privacy Act you may:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or restriction of processing (subject to lawful exceptions);
• withdraw consent to marketing communications and opt out;
• make a privacy complaint to us.

Send requests to admin@axiomservices.co. If unresolved, you may contact the OAIC: oaic.gov.au, phone 1300 363 992.

We will only collect sensitive information with your informed, explicit consent or where an exception under the Privacy Act applies. Heightened protections apply where such data is held.

We may update this policy from time to time. Material changes will be published on our Website with an updated “Last updated” date and, where appropriate, notified to affected individuals. Related: Terms of Service · DPA.